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= If the tenant’s telephone number is not in the Excel list, a further phone call to the Housing Association (HA) is necessary: = Include the time of visit and tenant’s telephone number. = In the Microsoft Outlook Calendar, make a reminder to call the tenant a day before the visit to confirm it once again. If the time is inconvenient visit will have to be re-scheduled with BG – see C below. Did you receive a letter from British Gas (BG) about your upcoming visit scheduled for _ between the hours of 8-1/12-6? Confirm that the time is OK with them and record this information on the appointment letter with the date. = Call the tenant and say, ‘I’m _ calling from Pacedream Property Safety regarding your annual gas safety inspection. If the telephone number is not there, see B below. road name) or in the ‘Tenants’ list – a spreadsheet in Excel (My Network Places→shared on Server1→All Documents→Pacedream Limited→S Abraham→3-Star→3-Star Spreadsheets→TENANTS→Control+F and insert data). Find out the tenant’s telephone number by searching in FileMaker (Start→FileMaker Pro→Hosts→Dashboard→Open→Properties→Control+F and insert data e.g.= Upon receipt of the blue and pink British Gas appointment letter, a phone call should be made to the tenant as follows: = = A – PHONING THE TENANT TO CONFIRM AN INSPECTION =
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